Privacy policy – Le Clos des Renauds

1. Data controller
[First name Last name], [address], Charbonnières, France – [contact e-mail address].

2. Data collected
We only collect the data needed for your stay: last name, first name, contact details (e-mail address, phone number, postal address), number of guests, dates of stay, payment information (processed by our payment provider; we do not have access to your full bank details) and the content of your exchanges with us.

3. Purposes and legal bases

• Managing bookings, your stay and our relationship with you: performance of the contract.
• Invoicing, accounting and tourist tax reporting: legal obligation.
• Answering your enquiries: legitimate interest.
• Sending information or offers: only with your consent, which you may withdraw at any time.

4. Recipients
Your data is intended solely for the owners of Le Clos des Renauds. It may be shared with our technical service providers acting on our behalf: Smoobu (booking management software and website hosting), the payment provider and, where applicable, the booking platform used. It is never sold or transferred to third parties.

5. Retention period
Booking data is kept for the duration of the contractual relationship, then for 5 years for evidential purposes. Accounting records are kept for 10 years. Enquiries that do not lead to a booking are deleted after 3 years.

6. Your rights
Under the General Data Protection Regulation (GDPR) and the French Data Protection Act, you have the right to access, rectify, erase, restrict, object to and port your data. To exercise these rights, write to us at [e-mail address]. You may also lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).

7. Cookies
The website may use cookies strictly necessary for its operation and for online booking. Any audience measurement or advertising cookies are only placed with your consent.

8. Updates
This policy may be amended at any time. Last updated: [date].